Terms of Use

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("You", "User") and our affiliated entities (hereinafter referred to as "MyHolidayBro", "we", "us", "our"). The information, data and material ("Information") contained on this website ("Site") has been prepared solely for the purpose of providing information about MyHolidayBro and its partners and the services that they offer.

You agree that by accessing the Site, you have read, understood and agree to be bound by all of these Terms of Use. If you do not agree, you are expressly prohibited from using the Site and must discontinue use immediately.

MyHolidayBro reserves the right to alter, change, modify, add or remove portions of these Terms at any time. Changes are effective when posted on the Site. It is your responsibility to review the Terms regularly; continued use of the Site is deemed acceptance of amended Terms.

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement. If you are making travel reservations on behalf of another person, you agree to inform them of these Terms and to be financially responsible for all use of the Website. You also warrant that all information supplied is true, current, complete and accurate, and that the traveller is not an unaccompanied minor.

• All registration information you submit will be true, accurate, current and complete.
• You will maintain the accuracy of such information and update it as necessary.
• You have the legal capacity and agree to comply with the Terms of Use.
• You are not under 18 years of age — or, if a minor, you have parental permission.
• You will not access the Site through automated means (bots, scripts, scrapers).
• You will not use the Site for any illegal or unauthorised purpose.
• Your use of the Site will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse current or future use of the Site.

When a booking is made, the "lead name" on the booking guarantees they have authority to accept these terms on behalf of the party. After we receive your booking and appropriate payments, if the arrangements are available, we will issue a confirmation invoice. A binding agreement comes into existence when we dispatch this invoice to the lead name or your tour operator / travel agent.

Please check the details on your invoice carefully. In the event of any discrepancy, contact us immediately as it may not be possible to make changes later.

It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. A full and valid passport is required for destinations we feature (including children) and visas may be required for overseas destinations. By availing our services you agree that MyHolidayBro can only help you apply for the visa and is not responsible for any issues — including delay, clarification or rejection by the embassy.

We consider adequate travel insurance to be essential. It is your responsibility to ensure the cover you purchase is suitable for your particular needs. MyHolidayBro cannot be held responsible for denied entry if you cannot provide details of insurance, and we will not be liable for losses that would otherwise have been covered by adequate insurance.

To confirm your chosen arrangements, you may pay a partial amount (as chosen by the tour operator) or pay in full. If you choose to pay a partial sum, the remainder is due within 3 days of paying the partial amount. If we do not receive the balance in full and on time we may treat your booking as cancelled and cancellation charges will apply.

Cancellation fees, processing fees and insurance premiums are due immediately on invoicing. Travel documents are sent within 14 days after receipt of final payment. Bookings made less than 30 days before arrival require full payment immediately on receipt of written confirmation.

We accept payment by credit card, debit card, internet banking and bank transfers.

Convenience fees are applicable for all payments made after the date of booking, except for transfers into our bank account. We reserve the right to withdraw waivers for convenience fees on payments made on the day of booking.

Credit-card fraud contingency: If you do not supply the correct credit / debit card billing address or cardholder information, the issue of tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if payment is declined or incorrect card information is supplied. We may also perform random checks to minimise credit-card fraud.

MyHolidayBro endeavours to display the most up-to-date and correct prices on our website. We reserve the right to raise or lower prices at any time. Occasionally an incorrect price may be shown due to an error — when we become aware of any such error we will notify you, and we reserve the right to cancel the booking if you do not wish to accept the price actually applicable.

If, after our confirmation invoice has been issued, you wish to change your travel arrangements, we will do our utmost to make those changes — but it may not always be possible. Any request must be made by the lead name on the booking or your tour operator through MyHolidayBro.

Costs could increase the closer to your departure month the changes are made. Only one change of departure month per booking may be permitted; any change in departure month will be treated as a cancellation and full cancellation charges will apply. Certain arrangements may not be amended after they have been confirmed, and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

You, or any member of your party, may cancel your travel arrangements at any time. Written notification by mail, fax or email from the lead name on the booking or your tour operator on your behalf must be received at our offices.

Our cancellation charges are a percentage of the total holiday cost and are based on how many days before departure we receive your cancellation notice (not when your correspondence was sent). Amendment charges are non-refundable.

If only some members of your party cancel, in addition to the applicable cancellation charges we will recalculate the holiday cost for the remaining travellers, which may include single-room supplements. In cases where supplier cancellation charges exceed the deposit, we may pass the charge on to you.

Our tour operators plan arrangements many days in advance, so we reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings at any time.

Most changes are minor. If we have to make a major change or cancel, we will tell you as soon as possible and offer you the choice of accepting the changed arrangements or purchasing alternative arrangements of a similar standard. If the alternative is less expensive than your original, we will refund the difference; if more expensive, we will ask you to pay the difference.

• Refunds initiated from our systems usually realise in 3 – 4 working days, but can take up to 21 working days to reflect.
• Refund will be initiated only to the original mode of payment. Where this is not possible, refunds may be done to the buyer's banking account after KYC verification (typically 7 – 15 working days).
• All PayPal refunds after 60 days of transaction will be done only to the PayPal-linked email ID. Exceptions are handled case by case and we do not entertain cross-currency refunds.

We are not always in a position at the time of booking to confirm the carrier(s), aircraft type and flight timings used. Flight details shown on the website and confirmation invoice are for guidance only and subject to alteration. The latest timings are shown on the tickets dispatched approximately two weeks before departure. Flight times may change even after tickets are dispatched — we will contact you as soon as possible.

This website is our responsibility as your tour operator. It is not issued on behalf of and does not commit the airlines mentioned, or any airline whose services are used.

When you book a holiday with MyHolidayBro you accept responsibility for the proper conduct of yourself and your party. If we (or any person in authority) reasonably believe that you or any member of your party is behaving so as to cause or be likely to cause danger or upset, or damage to property, we are entitled to terminate the holiday of the person(s) concerned. No refunds will be made. You will be responsible for full payment for any damage or loss caused.

In the event of any problem with your holiday arrangements while away, you must immediately inform the tour operator's representative, MyHolidayBro and the supplier of the service in question, and complete a report form whilst in resort. If you remain dissatisfied, please call or write to care@myholidaybro.com within 7 days of your return with your booking reference and full details.

We will endeavour that your holiday arrangements are made, performed or provided with reasonable skill and care. If your contracted arrangements are not provided as promised or prove deficient due to our failure to use reasonable skill and care, we will make all reasonable efforts to rectify the same. We assume no liability for errors due to systematic issues, fluctuations in prices, availability of flights / hotels / cars, or the standards of service provided by third-party suppliers. Our maximum liability in such cases will be limited to refund of the booking amount, subject to MyHolidayBro receiving the same from the supplier.

We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim arising from the act(s) and/or omission(s) of the affected person or any member of their party, or of any third party not connected with the provision of your arrangements which were unforeseeable or unavoidable.

Excursions, tours, activities or other events you book or pay for through anybody other than MyHolidayBro (or whilst on holiday) are not part of your package holiday provided by us. For any such local event your contract is with the supplier of that event and not with us.

In order to process your booking and meet your requirements, we must pass your personal details to the relevant suppliers. We may also hold your information for our future marketing purposes (such as informing you of promotional offers or sending our brochure). If you do not wish to receive these approaches, please change your communication preferences on the website. See our Privacy Policy for full details on how your personal details are used.

Any special request must be made at the time of booking. We will try to pass reasonable requests to the relevant supplier but cannot guarantee they will be met. The fact that a request is noted on your confirmation invoice is not confirmation that it will be met — failure to meet a special request is not a breach of contract unless we have specifically confirmed it.

Please advise us of any disabilities and special requirements at the time of booking. If we reasonably feel unable to accommodate the needs of the person(s) concerned, we will not confirm the booking, or will cancel it when we become aware of the details. For assistance contact contact@myholidaybro.com.

The Site is provided on an "as-is" and "as-available" basis. Your use of the Site and our services is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and your use thereof, including merchantability, fitness for a particular purpose, and non-infringement. We make no warranties about the accuracy or completeness of the Site's content or of any websites linked to the Site, and assume no liability or responsibility for content errors, personal injury, unauthorised access, bugs, viruses or any loss or damage incurred as a result of using the Site.

To the maximum extent permitted by law, in no event shall MyHolidayBro be liable to any person or entity for any direct, indirect, incidental, special, exemplary, compensatory, consequential or punitive damages — including, but not limited to, loss of production, profit, revenue, contract, goodwill, reputation, business interruption, data or other intangible losses. Notwithstanding anything to the contrary, our liability to you for any cause whatsoever and regardless of the form of action will at all times be limited to the total amount of the transaction in question.

You agree to defend, indemnify and hold us harmless — including our subsidiaries, affiliates, directors, officers, agents, partners and employees — from and against any loss, damage, liability, claim or demand, including reasonable attorney's fees and expenses, made by any third party due to or arising out of: (1) use of the Website, (2) breach of these Terms of Use, (3) any breach of your representations and warranties, or (4) your violation of the rights of a third party, including intellectual property rights.

A force majeure event is any event beyond MyHolidayBro's control, including but not limited to natural disasters, weather conditions, fire, nuclear incident, terrorist acts, riots, war, labour disputes, strikes, government actions, bankruptcy, machinery breakdown, network or system interruptions, internet or communications breakdown, quarantine, epidemic or pandemic. You agree that MyHolidayBro will have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control.

All trademarks, copyrights, service marks, logos, brands and other intellectual and proprietary rights associated with our services and displayed on this website are proprietary to us and owned or controlled by us or licensed to us. While you may make limited copies of your travel itinerary for personal use, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell information, software, products or services obtained from this website. Additionally, you agree not to:

• Make any speculative, false or fraudulent reservation.
• Access or copy content using any robot, spider, scraper or automated means without our written permission.
• Bypass or circumvent any access-limiting measures employed on the website.
• Take any action that imposes a disproportionately large load on our infrastructure.
• Frame, mirror or create derivative works from the Site.
• Decompile, disassemble or reverse-engineer any of our software.
• Attempt unauthorised access to the Site or its connected systems.
• Manipulate identifiers to disguise the origin of any content you transmit.

If your booking or account shows signs of fraud, abuse or suspicious activity, we may cancel any travel or service reservations associated with your name, email address or account, and close any associated accounts.

These Terms & Conditions and any agreement to which they apply are governed by the laws of the courts in Bangalore, India. The courts in Bangalore, India shall have exclusive jurisdiction without regard to conflict-of-law principles. All guest claims must be submitted in writing and received by MyHolidayBro no later than sixty (60) days after the completion of the MyHolidayBro vacation. Claims not submitted and received within this time shall be deemed waived and barred.

• If any part of these Terms is determined to be indefinite, invalid or unenforceable, the rest shall continue in full force.
• The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship.
• We may assign any or all of our rights and obligations to others at any time.
• We will not be responsible for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.